I CANNOT FIND MY USERNAME AND PASSWORD. WHAT DO I DO?
Contact King Animal Hospital at firstname.lastname@example.org or 1-888-622-7345, and we will resend your hospital a Welcome Letter (please note that the rVetLink system has Welcome Letters sent out every 30 minutes so if you don’t receive it via email immediately, please check back after that time frame). This email will give you your username and a temporary password to login and access the portal. Once you enter the temporary password, it will prompt you to change it to a password of your choice. Please note, every username and password are issued per clinic, not per individual. Make sure everyone at your hospital is aware of the updated username and password.
CAN I CHANGE MY USERNAME?
Your username is much like a social security number and cannot be revised. It is the way the portal is able to uniquely identify your hospital in the system.
IF I FORGOT MY PASSWORD, CAN I RESET IT MYSELF?
You have to know your password to be able to reset it or change it due to security measures. If you need to reset it, see above on how to do this.
MY HOSPITAL DOESN’T USE ELECTRONIC RECORDS. CAN I STILL SUBMIT REFERRALS THROUGH THE PORTAL?
Yes. On the final tab of the eReferral submission, you can choose another non-electronic method of transferring the records over to the specialty hospital including, faxing, or sending them with the client. This helps us be prepared on where to expect your inbound information!
AM I ABLE TO UPLOAD IMAGES OR RECORDS TO THE PORTAL?
Yes. This will be done on tab 4 of the eReferral submission at the bottom where it says Patient Files. On this tab, you will have the option to add images or records that are stored on your computer. Click Add File, type in a description of the file, then click Select File. From there, you will be able to attach images in your files directly to the eReferral submission. DICOM file formats are accepted.
CAN I ATTACH MORE THAN ONE DOCUMENT TO THE E-REFERRAL SUBMISSION?
Yes, and you can add multiple at a time. To do this, select the file(s) you wish to attach then click the Upload button. This will successfully attach your file to the eReferral.
WHY AM I NOT SEEING ALL OF MY REFERRALS IN THE PATIENT REFERRALS TAB?
For this particular feature, the portal only keeps track of referrals that are submitted through the portal. If you refer a patient through calling, email, etc. the referral will not appear in this tab. If you’d like to take advantage of having your referrals be organized into an almost “virtual filing cabinet” of sorts, make sure you are submitting referrals through the portal!
CAN I UPDATE A REFERRAL AFTER IT IS ALREADY SUBMITTED?
Yes, but only if you submitted the referral through the portal. If you submit a referral through the portal, you can access the referral in the Patient Referrals tab. Here, you can choose to edit the referral and update it with additional information. King Animal Hospital will receive an email notification letting them know the referral has been updated with new information.